REFUND AND RETURN POLICY

Overview

At Tarco, our Refund and Return Policy is crafted to ensure your utmost satisfaction. With a generous window of 30 days from the date of purchase, you have ample time to assess your item. However, if the 30-day period has elapsed, we regretfully cannot provide a full refund or exchange. To initiate a return, your item must remain unused and in its original packaging. Our goal is to streamline the return process by offering clear guidelines for your convenience and peace of mind. At Tarco, customer satisfaction is our top priority, and we strive to make every aspect of your shopping experience as seamless as possible.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please DO NOT send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Products with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on our Refund and Return Policy.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the requirements of the Tarco refund and return policy, and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items do not meet our refund and return policy.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1891 Goodyear Ave, Ventura, CA 93003

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 1891 Goodyear Ave, Ventura, CA 93003.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Return Policy